Website: www.towerglows.xyz Support Email: support@towerglows.xyz Updated: June 2026

By accessing our cross-border e-commerce website, creating customer accounts, or completing checkout for international shipments, you accept all binding terms outlined here alongside our Shipping, Refund, and Privacy policies. Our store operates cross-border shipping globally, and all cross-country purchasing rules are covered within this contract. We reserve rights to update terms for cross-border regulatory compliance, and continued site use confirms acceptance of changes.

All global customers must be 18 years or older to complete independent cross-border orders. Every buyer must provide accurate full name, complete international shipping address, valid contact information, and truthful payment details. We may cancel international orders for incomplete customs information, invalid regional payment methods, or suspected fraudulent transactions.

All displayed product prices exclude international shipping fees, destination country import VAT, customs duties, clearance administration charges, and local sales tax. All cross-border tax costs are the sole financial obligation of the buyer and will not be reimbursed by our store under standard conditions. Promotional discounts do not apply to shipping or tax surcharges. Payment processing is secured with global multi-region payment gateways compatible with international credit cards and PayPal.

All delivery transit times are estimations based on standard courier routes; cross-border customs inspection, international flight delays, local carrier backlogs, and regional import restrictions may extend delivery timelines significantly. Our store is not liable for packages seized, detained, or destroyed by destination-country customs due to local cosmetic import regulations. Buyers must confirm their country permits cosmetic imports before placing orders. Damaged international goods require photo evidence submitted within 48 hours of delivery signature to qualify for replacement or partial refund. Claims submitted beyond this window will be rejected.

International return shipments carry additional logistics costs, which customers bear for returns caused by personal preference (shade mismatch, unsuitable texture). If returns are required due to store error (wrong item, defective goods), we will cover return shipping fees. All cross-border returns must follow our Return Policy: only unopened sealed beauty products qualify for 30-day global returns; opened cosmetics, clearance final sale items are non-refundable for hygiene and cross-border logistics reasons.

When creating an account for international shopping, you take full responsibility for your login data and all cross-border orders placed under your profile. Automated scraping, bulk fake international orders, and account sharing across multiple regions are prohibited and will trigger permanent account lock. All personal data collected for cross-border customs clearance complies with global data protection regulations.

All skincare and makeup goods are manufactured for external cosmetic use only, with no medical treatment claims, complying with global Google Merchant Center cosmetic advertising regulations. International customers with sensitive skin must conduct patch testing before full use. Our store shall not cover losses arising from improper product use or regional skin allergies.

All brand images, product descriptions, logos, and packaging assets on our site belong to Tower 28 Beauty. Cross-border bulk resale of our branded goods without official wholesale authorization is forbidden. Unauthorized cross-region copying of store content violates international copyright law.

All international order disputes will first be resolved via email mediation at support@towerglows.xyz. This agreement is governed by United States commercial law regardless of your country of residence. Any unresolved cross-border disputes will follow US legal mediation procedures.

For cross-border shipping, customs, return, or policy questions, contact our global support team via the listed email address.